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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Daniela Bermudez

Daniela Bermudez

January 2, 2026

5  out of  5
rating by Daniela Bermudez
"Ashley is the best insurance agent, she helps me with every single step and was the best customer service experience!😉"
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Barbara Welch

January 2, 2026

5  out of  5
rating by Barbara Welch
"He was very pleasant and knowledgeable."
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Geri Yancy

January 2, 2026

5  out of  5
rating by Geri Yancy
"I had an overall great experience after speaking with Mr. Trey at this office. He was extremely helpful in finding discounts and was very knowledgeable and professional throughout the process. I truly appreciate him and his team taking the time to reach out, explain my options clearly, and help me find the best coverage for my vehicle. Keep up the great work!"
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troy thomas

January 2, 2026

5  out of  5
rating by troy thomas
"David was a great help today very informative about my issue"
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Chervon Pannell

January 2, 2026

5  out of  5
rating by Chervon Pannell
"I spoke with David about my car insurance and he was very knowledgeable and helpful. He explained everything in detail and will recommend him for my friends and family."
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Virginia Heidersberger

December 30, 2025

5  out of  5
rating by Virginia Heidersberger
"Fantastic service"
We responded:
"Thank you, Virginia, for your fantastic feedback! I'm happy to know you had a great experience with our service. If you ever need anything else, feel free to reach out!"
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William Coates

December 29, 2025

5  out of  5
rating by William Coates
"The person that helped me was David,He was very polite and very helpful..He is a great Employee for your company, Thanks again Mr David.God Bless"
We responded:
"Thank you, William! I'm happy to hear that David provided you with such helpful and polite service. We’re grateful to have him on our team. If you need anything else, feel free to reach out!"
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Amanda Look

December 29, 2025

5  out of  5
rating by Amanda Look
"It was awesome working with Ashley to get car insurance bundled with my home owners insurance! I should have done it a while ago to save money but glad I have it now and Ashley made it a super easy process!"
We responded:
"Thank you, Amanda! I'm happy to hear that Ashley made the process of bundling your car and homeowners insurance easy for you. It's great that you're now enjoying the benefits of your decision. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Sandra Smith

December 29, 2025

5  out of  5
rating by Sandra Smith
"Mr. David was very helpful this morning with ensuring me I was still good within my grace period, Thanks again David!"
We responded:
"Hey, Sandra! Thanks for letting us know that David was able to walk you through your grace period this morning and give you reassurance about your account, we appreciate you taking a moment to recognize him."
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The Krieger Family Band

December 28, 2025

5  out of  5
rating by The Krieger Family Band
"We had a wonderful experience with Ashley, very friendly and professional. Thank you!!!"
We responded:
"Thank you, The Krieger Family Band! I'm happy to hear that Ashley provided you with such a friendly and professional experience. We appreciate your feedback and are always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
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Donna Osorio

December 23, 2025

5  out of  5
rating by Donna Osorio
"I am always impressed when I call Jake Ottoson’s State Farm office. I never have to wait, and I always get clear answers to all of my questions. Today I was helped by David, who was detailed, thorough, and most helpful with the information I needed. Five stars!! I have contracted my property/casualty insurance through this office for years, even though they are a good distance away geographically… but nothing could convince me to change to another agency, or to another insurance provider. I very highly recommend Jake Ottoson’s State Farm office to anyone needing great service and quality coverage from a staff that actually cares about the customer."
We responded:
"Thank you, Donna, for your wonderful feedback! I'm delighted to hear that our team, especially David, has been able to provide you with the detailed and helpful service you deserve. Your loyalty and recommendation mean a lot to us, and we're committed to maintaining the high standard of service you’ve come to expect. If there's anything else we can do for you, just let us know!"
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Swagg L

December 22, 2025

5  out of  5
rating by Swagg L
"Happy Camper"
We responded:
"Thank you for your feedback! I'm glad to know you're a happy camper with our service. If there's anything more we can do for you, just let us know. We’re here to help!"
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Robert Carlston

December 19, 2025

5  out of  5
rating by Robert Carlston
"Knowledgeable and answered all questions. Very pleasant to work with."
We responded:
"Thank you, Robert! I'm happy you found our team knowledgeable and pleasant to work with. We’re always here to help with any insurance needs you may have. Let us know if there's anything else we can assist you with!"
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Jay Lakes

December 11, 2025

5  out of  5
rating by Jay Lakes
"My guy help explain my payment grace period and how things operate so that I can be on time thanks dude"
We responded:
"Jay, thank you for your review! I'm happy to hear that you found the explanation helpful. Our office is always here to make sure you have the information you need. Let us know if there's anything else we can assist you with!"
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Gulnora Ismatova

December 8, 2025

5  out of  5
rating by Gulnora Ismatova
"Thanks David."
We responded:
"Thank you, Gulnora! I'm glad to hear that David was able to assist you. We appreciate your feedback and are here to help with any insurance needs you might have. Let us know if there's anything else we can do for you!"
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Teresa Mortensen

December 8, 2025

5  out of  5
rating by Teresa Mortensen
"David is very professional, courteous, and friendly."
We responded:
"Thank you, Teresa! I'm happy to hear that David provided you with such a professional and friendly experience. Our team is dedicated to offering courteous service, and your feedback means a lot to us. If there's anything else we can do for you, just let us know!"
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Crown Holder

December 4, 2025

5  out of  5
rating by Crown Holder
"Thanks mr. Ottoson I would recommend you to all my friends & family very nice to work with I appreciate you taking your time to get me the right insurance policy & life insurance ❤️🙏 T.pearson"
We responded:
"Thank you, T. Pearson, for your kind words and recommendation! I'm happy to have been able to assist you in finding the right insurance and policy. Your support means a lot, and I'm here for any future needs or questions you may have. Take care!"
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Juanita Jackson

December 3, 2025

4  out of  5
rating by Juanita Jackson
"David was kind and patient. He answered all the questions I asked and explained them fully."
We responded:
"Thank you for your feedback, Juanita! I'm glad to hear that David was able to assist you with patience and clarity. We always aim to provide thorough explanations and support. If you have any more questions or need further assistance, feel free to reach out!"
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Ashlyn Gresham

November 25, 2025

5  out of  5
rating by Ashlyn Gresham
"Trey Horton with Jake Ottoson State Farm is amazing! He was able to help me better understand my options for switching my insurance to State Farm. He was also able to get me better rates than any other insurance agent has been able to. He is very knowledgeable and professional in his work. Highly recommend!"
We responded:
"Thank you, Ashlyn! I'm happy to hear that Trey was able to assist you with understanding your options and securing better rates. We appreciate your recommendation and are grateful for your trust in our team. If you have any more questions or need further assistance, feel free to reach out!"
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Balinda WilliamsLee

November 25, 2025

5  out of  5
rating by Balinda WilliamsLee
"Mason was very efficient, helpful and so nice! I'll probably be in touch with him for future insurance needs!"
We responded:
"Thank you, Balinda! I'm happy to hear that Mason provided you with efficient and helpful service. We appreciate your confidence and look forward to assisting you with any other insurance needs. Let us know if there's anything else we can do for you!"
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Harold Oertell

November 24, 2025

5  out of  5
rating by Harold Oertell
"Der Chung Sun is a terrific State Farm agent. I needed a new policy on my Atlanta property and he accomplished it literally in about 4 hours. Initially there was a little handup in that I did not have pictures of the property, and I am in FLorida. Chung said no problem, jumped into his car and drove over to the property and took the required pictures, and the coverage was bound, as I said, in about 4 hours. I was "double parked" since I needed an Umbrella policy from SF but my CHubb policy did not have the primary liability. I have never experienced such efficient and caring for the customer attitude as CHung gave me. He is certainly a great asset to State Farm."
We responded:
"Thank you, Harold, for sharing your experience! I'm delighted to hear that Chung provided such efficient and caring service for your Atlanta property policy. His dedication truly reflects our commitment to customer satisfaction. If you need anything else, feel free to reach out!"
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Atia Brown

November 14, 2025

5  out of  5
rating by Atia Brown
"Mason was AMAZING. Clear and concise with the explanation of the polices purchased. Pleasant and friendly demeanor. I felt like I was in a State Farm commercial in real time 😄"
We responded:
"Thank you for your review, Atia! I'm happy to hear that Mason provided such a clear and friendly experience. We strive to make every interaction feel special, just like a commercial moment! Let us know if there's anything else we can assist you with."
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C Hyde

November 13, 2025

5  out of  5
rating by C Hyde
"I had the pleasure of receiving 5-star service from Mr. David Austin. He was quick to review my policy, explain things in a manner that I was able to quickly understand and make adjustments to quickly remedy my concerns. Thank you, David!"
We responded:
"Hey C Hyde! Thanks for taking the time to share this with us. It means a lot hearing how David reviewed everything clearly and helped you get your concerns taken care of so quickly. We’re truly grateful you let us know about your experience. "
Profile photo of Daniel Fry

Daniel Fry

November 13, 2025

5  out of  5
rating by Daniel Fry
"I worked with Mason this morning. Very nice guy who seems knowledgeable about insurance. He helped me get a great rate on auto insurance as a 23yr old male."
We responded:
"Hey Daniel! Thanks for letting us know about your visit. It’s great hearing Mason walked you through things and supported you in getting a rate that worked well for your auto coverage. We appreciate you taking the time to share this. "
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james king

November 11, 2025

5  out of  5
rating by james king
"I had an excellent experience working with Chang! He was knowledgeable, patient, and took the time to explain all my options clearly. He made the entire insurance process smooth and stress-free, helping me find the best coverage at a great rate. Chang even found me a policy that was way cheaper than Progressive and included more coverage options! It’s rare to find someone who genuinely cares about their clients the way Chang does. Highly recommend him to anyone looking for a trustworthy and professional agent."
We responded:
"Thank you, James! I'm delighted to hear about your positive experience with Chang. His dedication to providing clear and helpful guidance is truly appreciated by our team. We're glad he could assist you in finding the best coverage at a great rate. If you need any further assistance, feel free to reach out anytime!"